Returns, exchanges & refunds
Updated 24 October 2026
Plain bags
Request a return within 24 hours of delivery. Eligible bags must be clean, free from dust and undamaged. Plain bags can be returned even when there is no defect, subject to these conditions.
Refunds and exchanges are available for eligible plain bags. There is no separate restocking fee or deduction from the product amount. If we sent the wrong product, we pay the return courier charge. If the customer ordered the wrong product, the customer pays the return courier charge. For other eligible plain-bag returns, the customer pays the return courier charge. Refund credit takes 3–5 days.
Customised or printed bags
Customised bags cannot be returned. If there is a defect, we will correct or repair the bags and provide them back.
How to request help
Contact the 5 Star team within 24 hours of delivery for a plain-bag return request. Use WhatsApp +91 90827 63476 or 5starbagmanufacturer@gmail.com. The team will guide you through the applicable return, exchange or repair process.